S21 Privacy Policy – Your Information Is Safe with Us
Last updated: January 2025
How We Use Your Information
What Types of Information Are Collected
When you register on the s21 platform, your name, email address, mobile number, and date of birth are collected. For account verification, information from your national identity card or a government-approved identity document may be requested. During financial transactions, necessary payment method information is securely collected. While using the platform, your device type, browser information, and IP address may be automatically logged. All of this information is used solely for the purposes of improving service quality, ensuring security, and fulfilling legal obligations.
Data Protection Methods
All personal information of s21 users is kept secure using industry-standard SSL encryption technology. Our servers and databases undergo regular security audits to ensure any vulnerabilities are addressed promptly. Multi-layer firewalls and access control systems are used to prevent unauthorized access. Only authorized personnel can view user information for specific purposes, and every access is logged. In the event of any data breach, we are committed to notifying affected users promptly.
Sharing Information with Third Parties
S21 never sells, rents, or exchanges your personal information. Only the information necessary to complete transactions is shared with trusted payment gateway partners for payment processing. In cases of legal obligation or by court order, information may be provided to the relevant authorities. Third-party service providers are contractually bound to comply with our privacy policy and may not use the information they receive for any other purpose. We ensure that in any data sharing, the user's interests receive the highest priority.
Your Rights & Controls
Every s21 user has the right to view, correct, and request deletion of their stored personal information. You can opt out of marketing communications at any time and adjust your notification settings according to your preferences. After account closure, your personal information will be deleted within a specified period as required by law. For any data-related requests or complaints, please contact our customer service team and we will endeavor to respond within 7 business days. Protecting your privacy is our responsibility, and we are always committed to fulfilling that responsibility.
Cookies & Tracking Technologies
Cookies are used on the s21 website and app to enhance the user experience. Session cookies help keep you logged in and remember your preferences. Analytics cookies help us understand how users are using the platform, which is used to improve service quality. You can manage cookies from your browser settings, though disabling certain cookies may limit some features of the platform. We never use third-party advertising tracking cookies.
Policy Changes & Updates
S21 reserves the right to update this privacy policy as needed, and an effort will be made to notify registered users before any significant changes. Continued use of the platform after a revised policy is published will be taken as your acceptance of the new policy. The date of the most recent update will always be noted at the top of this page. We recommend visiting this page regularly to stay up to date with the latest privacy policy. If you find any changes unacceptable, you may request to close your account.
Common Privacy Questions
Want to learn more?
If you have any questions about the privacy policy, visit our FAQ page or open an account directly to start a safe experience. Your information is always protected at s21.